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Customer Support Technician

NAVEX Global | Homeoffice | DE

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NAVEX Global with the position of Customer Support Technician - NAVEX Global which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Technician - NAVEX Global below matches your qualifications. Good Luck: D

Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds....

Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business.
Position Summary: At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. As our Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth! What you’ll get:
  • Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
  • Real rewards. We offer competitive and transparent pay practises, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
  • Meaningful purpose. Our products and solutions have real-life impact on people and organisations across the globe. Our innovations make a difference.
  • Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
  • An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
  • Industry leadership. Play your part in a fast-growing organisation known for excellence, profitability, and stability.
What you’ll do:
  • Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements
  • Diagnose, prioritise and troubleshoot customer issues through to resolution
  • Develop a complete understanding of customer’s needs and problem to assist with system configuration changes that meet their expectations
  • Consistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systems
  • Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance
  • Interpret and communicate specialised technical material into information usable by customers
  • Establish project tasks, related timelines and update NAVEX’s CRM
  • Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
  • Manage confidential and proprietary customer information
What you’ll need:
  • 1+ years of experience in a customer service or customer support role preferred
  • Fluent in German
  • Proficiency in Windows and Microsoft Office
  • Strong technical aptitude with general understanding of website functionality and related technologies
  • Ability to learn and assimilate new information quickly
  • Ability to independently evaluate and define customer and system needs
  • Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
  • High level attention to detail with excellent planning, follow through, reliability and organisational skills
  • Will need to be able to define and deliver on priorities with effective time management
  • Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.
  • Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
  • The starting pay for this role is €30,000 per annum.
  • Pay progression based on your performance.
We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Information :

  • Company : NAVEX Global
  • Position : Customer Support Technician
  • Location : Homeoffice
  • Country : DE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Technician job info - NAVEX Global Homeoffice above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Technician job info - NAVEX Global Homeoffice in 30-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 30-05-2024

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