Customer Support Specialist (German-speaking)

We are looking for an Customer / Investor Support Specialist to provide our clients with high-end email customer service by assisting them with any inquiries throughout their journey. Our perfect candidate is someone extremely open-minded, possesses excellent communication skills, has a proactive mindset, and strong problem-solving skills.

As we expand our operational directions, we are in search of an Investor Support Specialist for our team to ensure timely communication with our current and potential clients.

About us

EMRG Capital is a group of companies with interests in Finance, eCommerce, and Marketing. Our financial wing, which operates on the Swiss market, is helping Swiss companies raise funds. Our clients have been covered in international media including Bloomberg, The New York Times, and have been endorsed by such celebrities as Steve Wozniak, co-founder of Apple.

There is no company like us when it comes to the levels of personal growth and responsibility you can assume, no matter what your age and previous experience, given you have the right problem-solver attitude and your cognitive skills are superior.

Qualifications

• German native speaker
• Advanced spoken and written English
• Keen attention to detail both visual and grammar
• Deep understanding of the high-end communication style
• Excellent communication, organization, and interpersonal skills
• Ability to prioritize, multitask, be flexible, and meet deadlines
• Ability to work independently
• Excellent Google skills (you can find an answer instead of asking a hundred obvious questions)
• Ability to comply with repetitive tasks

It will be a plus

• Experience in sales, customer support, or sales administration
• Ability to strictly follow the rules and process guidance
• Interest or experience in finance and investments
• Fluency in the French language

Processes to support

We are looking for a person who will be the right hand of our Head of Sales Administration.

Our company proposes a variety of tasks and processes to support and here are some of them:

• Writing emails and follow-ups after calls and meetings (100% of the communications in this position are conducted through email)
• Working with CRM Salesforce
• Preparing lists for calling for Investor Relationship Managers
• Approving people on the website based on specified criteria
• Preparing and updating reports related to the interactions with customers

What we offer

• 100% remote work
• Flexible schedule (at least 30-40 hr/week)
• Competitive hourly rate of EUR 15 - 25 (depends on the results of the interview, previous experience, and the test task)
• Professional growth (within a half-year term, you will be able to become Head of Sales Administration)

To give candidates a clearer understanding of the job responsibilities, we have created a test task that reflects real cases taken directly from our recent practice.

Job Type: Full-time

Pay: 15,00€ - 25,00€ per hour

Expected hours: 30 – 40 per week

Work Location: Remote