Customer support engineer DE/EN | CinemaNext SA

Welcome to the Latest Job Vacancies Site 2023 and at this time we would like to inform you of the Latest Job Vacancies from the CinemaNext SA with the position of Customer support engineer DE/EN | CinemaNext SA which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer support engineer DE/EN | CinemaNext SA below matches your qualifications. Good Luck: D

CinemaNext is the largest cinema exhibition services company in EMEA, providing smart, comprehensive solutions across the board, from projection equipment, audio systems, central systems, premium cinema solutions, cinema outfitting, content management, 3D projection systems & glasses, TMS, digital signage, screens to consulting services. Customers enjoy the highest level of reliability and lowest cost of ownership through our various services: consulting, design & project management, equipment sales and financing, installation, maintenance, support (NOC), online monitoring, content management, spare and consumables, service agreements and supply chain & logistics. 13,000 screens have been installed by our technicians to date. 9,500 screens in Europe currently avail of service contracts with our company. CinemaNexts main office is located in Liège-Blegny (Belgium). Regional offices can be found in 26 countries across Europe, Africa and the Middle East. For more information, please visit https://www.cinemanext.com_.

_Job Description

The Customer Support Engineer will be responsible for the remote support of Digital Cinema Projection Systems at our customer sites.

The Technician will liaise and work with the following systems / suppliers :

  • Digital Projection Sys.: Barco, Dolby, Sony, NEC, Christie, GDC
  • Digital Sound Sys.: Dolby, Datasat, QSC, Crown, JBL, MAG
  • 3D Sys.: Dolby, RealD, MasterImage, DepthQ, Volfoni
  • Central Management Sys.: CinemaNext, Unique, Arts Alliance, …
  • Other suppliers may be added as the business grows.

Responsibilities for this position include :

  • Provide superior customer service to Cinema Exhibitors
  • Resolve customers issues quickly and effectively
  • Use network managements, monitoring and trouble isolation tools, to gather and interpret information, in order to successfully identify, understand and resolve customer problems
  • Proactively understand and troubleshoot digital cinema systems and technologies, through training and field experience
  • Keep customers and management updated on efforts aimed at restoration of services
  • Maintain accurate logs of troubleshooting and problem resolution
  • Identify and lead projects than will improve Customer Service
  • Act as Technical Account manager for strategic customers
  • Qualifications :
  • IT or A/V background (experience with Digital Cinema Technology is a plus)
  • Customer Service and Support Experience
  • Excellent technical problem solving, troubleshooting, follow up skills
  • Ability to work independently and as a part of team
  • Languages: German (fluent) & English (fluent) and other European language is a plus

Our Offer :

Our values are: courage, integrity, curiosity, creativity, proactivity and solidarity!

Joining CinemaNext ensures that your talent can flourish and advance through collaboration with dynamic, like-minded colleagues. We provide an exciting opportunity within a vibrant industry and an internationally focused company. At CinemaNext, youll receive a competitive salary package tailored to your qualifications, along with an intensive training period to support your growth. Youll work in a diverse environment as part of a fantastic team. We foster a culture that values individuality and encourages open communication at all levels.

Interested? Send your cover letter and CV to

Type demploi : Temps plein

Salaire : à partir de 30 000,00€ par an


  • Anglais (Exigé)
  • Allemand (Exigé)

Lieu du poste : Télétravail hybride (40599 Düsseldorf)

  • Company Name : CinemaNext SA
  • Open Position : Customer support engineer DE/EN | CinemaNext SA
  • Location Job : 40599 Düsseldorf
  • Country Job : DE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer support engineer DE/EN | CinemaNext SA job info - CinemaNext SA 40599 Düsseldorf above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer support engineer DE/EN | CinemaNext SA job info - CinemaNext SA 40599 Düsseldorf in 21-11-2023 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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