Internal Customer Support

Job Title: Internal Customer Support Location: Germany Masosine Location Type: LOCATION.TYPE Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on:

Responsible for dealing with customers questions regarding the product technology; this is done via telephone, e-mail, web chat, etc Ensure they are fully supported both technically and commercially with the aim of growing the WMFTS Selection ofthe right pump andthe interpretation ofthe impulses with thehelp ofthe technical documents over ourpump Review pending orders and specific customer requests to ensure excellent customer service and customer experience Input ofdifferent processes like offers, confirmations oforder, notes ofdelivery and invoices in thesystem ERPPreparation of export/shipping documents

To be successful in this role, you will need: Completed technical apprenticeship or completed business apprenticeship with technical experience Proven work experience as a customer support specialist or customer support associate Good PC Skills with ERP/CRM - Systems, MS-Office package and web-based tools Assertiveness Team Skills Fluent proficiency in spoken and written English Professional communication skills and accordant soft skills (business customer oriented, organization, business culture) Service-oriented, patient and friendly manner Technical affinity desirable At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days paid volunteering leave
• Comprehensive private healthcare
• An enhanced retirement plan
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyones contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more.

Learn more at Our Inclusion Commitments.

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Information :

• Company : Watson-Marlow Fluid Technology Solutions
• Position : Internal Customer Support
• Location : Deutschland
• Country : DE