Support Specialists– EN, PL, SE and / or DE

Join the world’s oldest start-up and turn up the volume on your career At GN Audio (Jabra), we understand how to create world-class sound solutions, bringing people closer. Improved experiences are the benchmark, which is reflected in products that we are developed for you to give you the best excellent conversation and music experience. We are looking for a Support Specialists to our Customer Support for consumer products and enterprise products working from our German office in Raubling or remote, located in Germany. Even possible would be working from our Danish office in Ballerup or remote, located in Denmark. GN Audio is part of the GN Group and the one and only company developing professional headsets, headphones, hearing aids, video, and gaming solutions under one roof. Through the Jabra brand, GN Audio develops intelligent audio solutions for users worldwide. As part of the Product Support team, you will deliver customer-focused technical support. You will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. You will empower our customers to maximize the use of our products through education and awareness. How is it to work at GN Audio “Even a great product needs best customer service to give excellent customer experience”, says Wolfgang Gricks, Jabra Support Manager.
What will you be doing?
The tasks include, but are not limited to:

• Friendly, service and solution-oriented communication as a contact in technical support for end customers
• Recording, analyzing, and solving technical problems by phone, email and possibly chat
• Logging of customer inquiries and solution steps in the internal ticket system, escalation according to specifications
• To demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• To work as a team to deliver exceptional customer experiences in each support interaction
• To develop strong relationships with customers and create Jabra brand awareness
• To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
• To make independent, customer-focused decisions over time while on a call for an efficient customer experience
• To test and evaluate new products prior to release
• To be open to changes and new approaches required by the company

Sound good so far? Here’s what you’ll need to succeed:

• You have experience in dealing with customers
• You speak EN, PL, SE and / or DE fluently and are able to communicate written in those languages
• You have proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
• You have experience in supporting B2C customers within a high contact support center
• You have experience with cell phones, apps, and Bluetooth technology preferred
• You have experienced in and are effective in conflict resolution and relationship management
• You have excellent communication skills – both verbal and written
• You have a desire to continually learn, adapt and work in a fun, fast-paced environment

Fluent written and spoken EN, PL, SE and / or DE skills As an international organization with colleagues in over 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where the languages listed above. The Jabra culture The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization. We welcome you in our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities. Think you’ve got what it takes? Apply now. If you are passionate about audio and video technology and are excited about the opportunity to work on cutting-edge products and services at GN Audio (Jabra), we would love to hear from you. To apply, use the ‘APPLY’ link no later than 7th of May 2024. Applications are assessed on a continuous basis, so don’t wait to send yours. Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV. Please include a few lines about your motivation in your CV.
Good luck with your application. We’re really looking forward to hearing from you. #LI-Jabra