Business Travel Consultant (Remote) at Navan

Job Description:

Latest job information from Navan for the position of Business Travel Consultant (Remote). If the Business Travel Consultant (Remote) vacancy in Germany (Remote) matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Navan for the position of Business Travel Consultant (Remote) below matches your qualifications.

Join Navan in Powering In-Person Connections with Relentless InnovationAt Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.NOTE: Candidates must reside in Germany for consideration. Please submit all applications in English.What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) (mandatory)
• Language: Fluency in German (mandatory)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Monday to Friday, between 7 AM and 7 PM
• Days Off: Saturday, Sunday and bank holidays
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Job Info:

• Company: Navan
• Position: Business Travel Consultant (Remote)
• Work Location: Germany (Remote)
• Country: DE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Business Travel Consultant (Remote) at the office Germany (Remote) above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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